Requests and Ticket Management for IT Teams

Requests and Ticket Management for IT Teams

This session focuses on providing IT Teams with a framework to streamline IT requests, track outcomes and monitor team performance

Overview

This session expands on the core features of Smartsheet and introduces collaboration and automation. This session focuses on providing IT Teams with a framework to streamline IT requests, track outcomes and monitor team performance.

Learning Objectives:
At the end of this course, participants will be able to:
Apply a Smartsheet solution framework to manage requests and tickets 
• Use automation, formulas, and support sheets to streamline a designed process 
• Apply best practices to use solutions at scale 

Duration: 90 minutes 

Audience: IT teams

Prerequisites: Smartsheet License, Sheet Foundations, Fundamentals of Reports and Dashboards 

Features Covered: Features included in this course are Collaboration, Sharing & Publishing, Forms, Formulas (COUNTIF, IF, IFERROR, WEEKNUMBER), Automated Workflows (Alert, Update Request, Approval Request), Dynamic Reports, and Dashboards.

Questions? 

Contact training@smartsheet.com

Register/Launch Live Training

Event Date Spaces left
Requests and Ticket Management for IT Teams 48
Requests and Ticket Management for IT Teams 50
Requests and Ticket Management for IT Teams 49
Requests and Ticket Management for IT Teams 50

Live Sessions

  • Register/Launch Live Training
  • Pre-Class Material
  • Review Learning Track: Get Started
  • Review Learning Track: Smartsheet Intermediate
  • In-Class Material
  • Download Smartsheet Template
  • Content and Activities
  • Content and Activities (PDF version)
  • Next Steps
  • Provide your Feedback

Overview

This session expands on the core features of Smartsheet and introduces collaboration and automation. This session focuses on providing IT Teams with a framework to streamline IT requests, track outcomes and monitor team performance.

Learning Objectives:
At the end of this course, participants will be able to:
Apply a Smartsheet solution framework to manage requests and tickets 
• Use automation, formulas, and support sheets to streamline a designed process 
• Apply best practices to use solutions at scale 

Duration: 90 minutes 

Audience: IT teams

Prerequisites: Smartsheet License, Sheet Foundations, Fundamentals of Reports and Dashboards 

Features Covered: Features included in this course are Collaboration, Sharing & Publishing, Forms, Formulas (COUNTIF, IF, IFERROR, WEEKNUMBER), Automated Workflows (Alert, Update Request, Approval Request), Dynamic Reports, and Dashboards.

Questions? 

Contact training@smartsheet.com

Live events

Register/Launch Live Training

Event Date Spaces left
Requests and Ticket Management for IT Teams 48
Requests and Ticket Management for IT Teams 50
Requests and Ticket Management for IT Teams 49
Requests and Ticket Management for IT Teams 50

Live Sessions

  • Register/Launch Live Training
  • Pre-Class Material
  • Review Learning Track: Get Started
  • Review Learning Track: Smartsheet Intermediate
  • In-Class Material
  • Download Smartsheet Template
  • Content and Activities
  • Content and Activities (PDF version)
  • Next Steps
  • Provide your Feedback