This session expands on the core features of Smartsheet and introduces collaboration and automation. This session focuses on providing IT Teams with a framework to streamline IT requests, track outcomes and monitor team performance.
At the end of this course, participants will be able to:
• Apply a Smartsheet solution framework to manage requests and tickets
• Use automation, formulas, and support sheets to streamline a designed process
• Apply best practices to use solutions at scale
Duration: 90 minutes
Audience: IT teams
Prerequisites: Smartsheet License, Sheet Foundations, Fundamentals of Reports and Dashboards
Features Covered: Features included in this course are Collaboration, Sharing & Publishing, Forms, Formulas (COUNTIF, IF, IFERROR, WEEKNUMBER), Automated Workflows (Alert, Update Request, Approval Request), Dynamic Reports, and Dashboards.