This learning track will provide Smartsheet users with foundational knowledge about solution structures while introducing IT Teams to different examples of how they can manage common IT processes.
Asset and Equipment Management for IT Teams
This session introduces the core features of sheets, reports, and dashboards as a foundation of a Smartsheet solution. In 90 minutes, you will learn how to add and modify data within a sheet, filter the data in a report, and create visualizations on dashboards.
Requests and Ticket Management for IT Teams
This session expands on the core features of Smartsheet and introduces collaboration and automation. This session focuses on providing IT Teams with a framework to streamline IT requests, track outcomes and monitor team performance.
IT PMO: Scaling Solutions for Consistency and Portfolio Level Reporting
This session will provide participants with a scalability model to transform an existing solution and convert it to an IT PMO solution, providing reporting and visualization at a high level. This class follows the process of using an intake sheet for demand management, leveraging the use of templates to consistently manage projects, and providing different approaches to reporting at the portfolio level through formulas and roll-up sheets.